Terms & Policies
All rentals are prepaid by cash, local check or debit/credit card unless you have a charge account in good standing with us. We prefer cash or debit cards for the rental portion, however, credit cards are welcome as well.
Definition of a Rental Period
Your rental period begins at the pickup time specified by you at the reservation, not an hour or two later when the item is actually picked up. For example, this means if you are doing a day rental, it is due back 24hrs from the reserved pickup time, not 24hrs from when you actually picked it up. You are welcome to extend the rental past the 24hrs if the item is available, which puts the rental into the next rate bracket.
Rental Periods (excluding trailers)
|1/2 Day||Any 4-5 hour period. Pro-rated after 4 hours, Day rate starts at 6 hours|
|1/2 Day, Overnight.||Out after 4pm, due back by 8am the next day. In use 4 hours or less.|
|Day||Due back 24 hours later. In use 8 hours or less.|
|Day, Weekend||Out after 10am Saturday, due by 8am Monday. In use 8 hours or less.|
|Week||Due back 7 days later. Used 40 hours or less.|
Due back 28 days later. Used 160 hours or less
For additional hours in use/time out:
|1/2 Day||4||1/4 of rate for each additional hour.|
|Day||8||1/8 of rate for each additional hour.|
|Week||40||1/40 of rate for each additional hour.|
|28 Days||160||1/160 of rate for each additional hour.|
Trailer Rental Periods
Any 4 hour period, Day rate at 5 hours out (no 1/2 Day available on enclosed trailers)
|Day||Due back 24 hrs later. 1 day added at 25 hrs|
|Week||Due back 7 days later by the same time of day as pickup or before|
Due back 28 days later by the same time of day as pickup or before
Late Returns (without communication)
Communication before your rental period expires is key. If you call and ask for an extension on your contract before your rental expires and the item is available, no problem, just the normal rental rates apply. A $25 late return fee + 1st day rental rates will be charged for each calendar day without communication/payment or return of the rental item. All rental rates are in effect until the item is returned or the time you call for a pickup.
Return items clean. Cleaning will be billed at the hourly shop labor rate.
Based on road mileage from Cross Keys Rentals to the delivery point.
All machines are sent with a full tank. All machines with an hour meter are to be returned full or you have the option of having us fill it and be charged at our current fuel price. Trucks must be returned full of fuel.
In order to improve equipment availability for other customers and our overall efficiency, we charge a $25 cancellation fee on equipment requiring install time (backhoe, dump trailer sides, etc) and on equipment reservations where you forgot to cancel or just didn't show up. For these reasons, we require a debit/credit card number for all reservations.
There is no fee charged to cancel equipment rentals except in the scenarios mentioned above.
$25+ Cancellation Fee on Trailers ($100+ on week Reservations). We will charge half of the trailer reservation when you forgot to cancel or just didn't show up. If you cancel 48hrs before the scheduled pickup time we will charge less than half the reserved rental. (Unfortunately, we have too many reservations where the person says it's only $75 and ties up the trailer for a week and doesn't show.) All truck reservations have a cancellation fee of half the reservation amount.
No hitch ball on bumper, must be receiver hitch under bumper.
$350+ security deposit held on a debit/credit card for trailer rentals.
You must provide a current insurance card for us to photocopy.
Trailer #'s 110, 120 & 111 require a 3/4 ton or larger vehicle for towing.
Trailer rates are based on reserved time out, refund with 48 hrs. notice for early return.
(50 Mile Policy)
You are welcome to use our rentals almost anywhere you like, however, all trailers/equipment used more than 50 miles from our shop are used at your own risk and expense. We will provide phone support during business hours, we can not provide mechanical assistance. (We do check voicemail after hours and on weekends till 10 pm.) We will reimburse you for parts and labor, only after authorization from us to proceed with repairs and only with the return of the old parts and receipts. We will not reimburse any towing/recovery costs associated with the breakdown and all trailers/equipment must be returned to us at your expense. If you are uncomfortable with/unwilling to accept this increased responsibility/risk, please refrain from reserving rentals with us.